Legal notice, privacy and cookies

Website operator and contact details

The operator of this website and controller of the processing carried out by Neptuno as described here is NEPTUNO WATER TECHNOLOGY SL, trading as Neptuno Water Technology.

For communications about the website or your personal data, email comercial@neptunoes.com or write to the postal address below. You can also call +34 691 440 295. State the subject so that we can direct your request to the appropriate team.

Website terms of use

Professional information. This website presents water-treatment technologies, equipment, membranes and services for businesses and professionals. It provides documentation and a way to request information or a proposal. There is no online checkout: submitting a form does not place an order or create a purchase obligation. Scope, price, delivery and other transaction conditions are agreed through the relevant quotation and contracting process.

Technical documentation. Data sheets and articles help you prepare a selection and describe your requirements. Read each model's data together with its operating conditions and document edition. Sizing and agreed performance are established using the project's water, flow, objective and design conditions. Contact Neptuno if you need to confirm a reference or specification before incorporating it into a project document.

Use and content. You may consult and download documentation to assess an application or prepare a project, retaining identification of the source. Texts, images, logos and other website elements are subject to the intellectual and industrial property rights of Neptuno or their respective rights holders. Commercial reproduction, adaptation or republication by others requires the relevant rights holder's permission, except for uses permitted by law.

Use forms and resources lawfully. Do not submit malicious material, impersonate another person or interfere with website security or availability. External links provide further information; the destination services have their own terms and privacy policies. Please report inaccurate information, access problems or misuse through our contact channels so that the issue can be assessed.

These terms govern website use and do not replace supply contracts or quotations. Changes to content or this page apply from publication and do not themselves amend agreements already concluded. Spanish law applies, and disputes will be heard by the courts having jurisdiction under the applicable rules.

Privacy of enquiries and website use

Information we receive. When you use the form or write to us, we receive the details you provide: name, email, company, telephone, message and, where supplied, flow rate, water type and treatment objective. The enquiry includes its originating page, language, date and time so that we can understand the context and manage the request. Required fields are identified on the form; without sufficient contact and requirement information, we cannot handle it properly.

Limit your message to information needed to assess the request. Avoid including other people's personal data or particularly sensitive information unrelated to the enquiry. When representing a company, preferably use professional contact details and keep them accurate during the correspondence. This helps us communicate with the right person without requesting unnecessary personal information.

Purposes and legal bases. We use enquiry data to respond, clarify requirements, prepare quotations and provide the technical and commercial follow-up you request. Where you act as a sole trader and are a party to the prospective relationship, processing is based on precontractual steps or contract performance under GDPR Article 6(1)(b). For contacts representing a company, we rely on the legitimate interest in maintaining the professional relationship with that organisation, under GDPR Article 6(1)(f) and Article 19 of Spain's LOPDGDD.

Website security, spam prevention and abusive-submission controls rely on our legitimate interest in maintaining an available and secure service. Tax, accounting and authority-related obligations arising from a relationship are handled on the basis of legal obligation. Sending an enquiry does not subscribe you to a newsletter: this website does not use your data for a newsletter or add you to advertising campaigns because you contacted us.

Form security. Cloudflare Turnstile activates when you open the form. It sends technical signals, including the IP address, to Cloudflare to check access and detect abusive automation. Cloudflare acts on Neptuno's behalf for that protection and, under its notice, as an independent controller when improving bot-detection capabilities. See the Turnstile privacy notice for information about both activities.

The untransformed IP address is not added to our stored enquiry records. To limit repeated submissions, we retain a pseudonymised identifier derived from it using a keyed cryptographic function and associated with hourly windows. Old records are cleaned up during system operation. This control is not used for advertising or to follow your browsing across websites.

Statistics. We use our own daily aggregate counters to understand website operation. These statistical records contain no IP addresses, visitor identifiers or enquiry content. We do not use Google Analytics or behavioural-advertising tools. We do not create marketing profiles or make decisions based solely on automated processing that produce legal or similarly significant effects on you.

Service providers and recipients. To operate the service, we use Sites/OpenAI for publication and administration, Cloudflare for infrastructure, the D1 database and Turnstile protection, and Google Workspace for email. Providers and their subprocessors access information needed for their role under the applicable data-protection terms. Authorities or other recipients may also receive data where legally required. Cloudflare's own processing described above is governed by its specific notice.

These services operate internationally and may involve processing outside the European Economic Area, including the United States. Provider terms address applicable adequacy decisions and standard contractual clauses with the corresponding safeguards. EU–US Data Privacy Framework adequacy covers only the entities and processing within its scope. You can ask us for information about applicable safeguards and consult the terms published by OpenAI, Cloudflare and Google Workspace.

Retention. We retain an enquiry while necessary to handle it and maintain active follow-up or the relationship. Afterwards, data are erased or, where required, restricted and blocked for the applicable legal retention and liability periods. Documents connected with a contract are also retained in accordance with relevant tax and accounting duties. Anti-abuse records are cleaned up according to their operational purpose; browser preferences have the duration stated in the cookies section.

Your rights. You can request access, rectification, erasure, restriction or objection and, where applicable, portability by emailing comercial@neptunoes.com or writing to the stated address, with the subject Data protection. Explain your request and provide a reply channel. We will ask for additional identity information only where necessary and proportionate. You may complain to the Spanish Data Protection Agency. If form-security controls prevent submission, you can contact us by email or telephone instead.

Cookies and browser storage

The website uses browser storage for language preferences and security mechanisms when you request the form. It does not use advertising cookies or visitor identifiers for the aggregate statistics described above. The listed preferences use local or session storage: technologies distinct from cookies that are also subject to the rules applicable to storage on a user's device.

The language preference follows the choice you make on the site. The suggestion marker prevents the same language prompt appearing repeatedly during a session. Turnstile security may use Cloudflare cookies or other technical mechanisms depending on configuration and the verification performed. Further information is available in the Turnstile notice and Cloudflare cookie policy.

You can clear neptunoes.com storage or configure cookies through your browser. Doing so removes the saved preference; blocking security mechanisms may prevent form submission, although email and telephone remain available. User-selected language functions and strictly necessary security mechanisms are used for those purposes, without extending them to advertising.